Last Updated: January 2023
CablePros Network, LLC (“CablePros”, “we”, “our”, or “us”) is committed to protecting the privacy and security of the information we collect. This Privacy Policy (“Privacy Policy”) explains our practices regarding the collection, use, and protection of personal information (“Personal Data”) gathered through our website, https://www.cableprosnetwork.com (the “Site”), and through our general service and product offerings (collectively, the “CablePros Services”).
This Privacy Policy applies to account holders and users of the CablePros Services (“Customers”), as well as anyone accessing or interacting with our Site (collectively referred to as “Users,” “you,” or “your”).
This Privacy Policy is incorporated by reference into CablePros’ service agreements, including customer service agreements and service orders (“CablePros Agreements”). In the event of a conflict between this Privacy Policy and any CablePros Agreement, the terms of the applicable CablePros Agreement shall prevail.
We encourage you to read this Privacy Policy carefully to understand how we collect, use, and protect your Personal Data
What Personal Data Do We Collect?
We collect Personal Data when you interact with us through our Site and when you use CablePros Services. Specifically, we may collect personally identifiable information that can be used on its own or in combination with other information to identify you (“Personal Data”).
Personal Data may include:
- Your Name;
- Your home or work address;
- Your home, work, or cellular telephone number;
- Your personal or work email address;
- Your company name and title;
- Your credit card or financial account/bank account number and information (” Protected Financial Information” or ” PFI”); and
- Your Internet usage information including websites visited and service and device information.
In some cases you have a choice about the collection and use of your Personal Data, and in other cases we collect Personal Data in accordance with our business and operations services and where we have a legal basis for collecting your Personal Data (” Business Purposes”).
How We Collect Personal Data
When you access and use our Site and the Cableprosnetwork Services, we collect Personal Data as outlined below:
Business Purposes
When you contact CablePros for information, we may use the Personal Data you provide to respond to your inquiries and to share details about the CablePros Services.
When you use the Site or its associated applications, we may collect certain types of Personal Data, including but not limited to:
- Your browsing and search activity while interacting with the Site and its features;
- Your IP address;
- Account-related information (if applicable);
- The web address (referrer) of the site you visited before ours; and
- Technical information about your connection, including your device’s browser type, operating system, platform, and internet connection speed.
We use this Personal Data for a variety of business purposes, such as:
- Protecting the Site from malicious activities or security threats;
- Displaying service availability and options for a specific geographic location; and
- Responding to user requests, such as service inquiries, quote requests, training registration, downloadable content, and more.
Marketing Purposes
We also use Personal Data as part of our marketing and communications efforts (“Marketing Purposes”) to help us deliver more relevant messages on the Site and directly to our Customers via email. Your Personal Data allows us to tailor the content you see and manage how frequently you see certain advertisements or promotions.
You may opt out of our marketing and promotional emails at any time by unsubscribing through our email preferences page or the unsubscribe link provided in each message.
We may also collect Personal Data when you open CablePros emails to which you have subscribed, or when you click on links within those emails. This information helps us personalize the content of our communications and improve future outreach to better align with your interests.
Additionally, Personal Data you provide on our Site—such as your preferred service location or specific interests—may be used to offer you more relevant service recommendations, promotions, and special offers.
When you establish an online account (“Customer Account”)
We use Customer Account Personal Data for a variety of purposes, including but not limited to:
- Establishing, monitoring, and maintaining your account and billing information;
- Assessing creditworthiness and payment risk;
- Providing account-related support and services;
- Assisting Customers with service-related inquiries or technical issues;
- Delivering and maintaining CablePros Services;
- Managing and securing CablePros’ network, services, and customers against abuse, fraud, or illegal activity;
- Enhancing and personalizing our services based on customer needs;
- Authenticating system access; and
- Marketing new products and services that may be relevant to you.
From third parties
When you purchase CablePros Services, we may collect Personal Data about you, including credit-related information from external credit reporting agencies. This information is used to assist with customer authentication and credit assessment decisions.
CablePros may also receive Personal Data from third-party sources, including information related to your current service provider, service location, and phone or network equipment types. This data is combined with information we already hold to better tailor marketing offers and perform internal business analysis and modeling.
We may also receive marketing lead information—such as referral data from websites or advertisements—from outside partners. Additionally, if you choose to log in to your CablePros Customer Account using a social media platform like Facebook or LinkedIn, we may collect relevant Personal Data from those platforms, as permitted by their terms of service and your privacy settings.
We may combine the Personal Data we receive from third-party sources with other legally obtained information to contact you directly or send personalized marketing communications. You may opt out of receiving CablePros marketing emails or other communications at any time.
Whenever we obtain Personal Data from a third party, we ensure that there is a contractual agreement in place, requiring the third party to obtain your consent before sharing your data with us.
When you visit or log in to our Site, cookies and similar technologies may be used by our digital marketing partners or vendors to associate your online activity with other personal information they or others may have about you, including your email or home address. As a result, we (or our service providers) may send relevant marketing communications to those email or mailing addresses.
How We Use Personal Data
Cableprosnetwork uses your Personal Data as outlined below:
Day-to-Day Business Purposes
| Business Purpose | Categories of Personal Data | Lawful Basis for Processing |
| Creating, maintaining, customizing, and securing Customer Accounts | Name, address, email address, PFI | Legitimate interest in servicing your account; underwriting credit risks in accordance with Cableprosnetwork guidelines |
| Supporting day-to-day business operations | Name, address, phone number, email address | Provision of voice services |
| Performing internal technological development activities | Name, address, phone number, email, IP address | Provision of voice services, including securing Customer Account and Personal Data |
| Marketing and creating Cableprosnetwork Services | Name, address, phone, email address, company | Consent |
| Conducting audits related to Customer matters | Name, address, phone, email address | Legitimate interest in servicing your account; |
| Assessing credit risks and for reporting purposes or to obtain payment | Name, address, phone, company, SSN/EIN, email address | Legitimate interest in servicing your account; underwriting credit risks in accordance with Cableprosnetwork guidelines |
Legal & Regulatory
| Business Purpose | Categories of Personal Data | Lawful Basis for Processing |
| Controls and access rights | Legal obligation | |
| In the event of a merger, acquisition, restructuring, sale, or other transfer of assets | Name, address, phone, email address, IP address | Contractual obligations |
| Cableprosnetwork’s contractual obligations | Name, address, phone, company | Contractual obligations |
| If required by law, with court administrative orders, civil or criminal subpoenas, warrants from law enforcement agencies, federal or state regulatory requirements, to defend against complaints or legal claims in court administrative proceedings; and other legal, regulatory, or supervisory matters | Name, address, phone, email address, IP address | Court or other regulatory order |
| To protect Cableprosnetwork’s rights or property, or the safety of our Customers or employees | Name, address, phone, email address, IP address | Legal obligation |
| In cases involving danger of death or serious physical injury to any person or other emergencies including national security or law enforcement requirements | Name, address, phone, email address, IP address | Legal obligation |
| To share with outside auditors and regulators | Name, address, phone, email address, IP address | Regulatory or other supervisory authority |
Security and Fraud Detection
| Business Purpose | Categories of Personal Data | Lawful Basis for Processing |
| Protect against fraudulent, malicious, abusive, unauthorized, or unlawful use of our products and services and to protect Cableprosnetwork’s network, services, devices, and users from such improper use | Name, address, phone, IP address | Legitimate interest in protecting Customer Account and Personal Data against fraud and security threats |
| Detect security issues | Identifiers | Legitimate interest in protecting Customer Account and Personal Data against fraud and security threats |
| Manage risk and securing systems | Name, address, phone, IP address | Legitimate interest in protecting Customer Account and Personal Data against fraud and security threats |
To Improve Customer Experience
| Business Purpose | Categories of Personal Data | Lawful Basis for Processing |
| Improve Customer and user experience | Name, address, phone, IP address | Legitimate interest in improving Customer experience |
| Provide Customer and user support and develop products and services | Name, address, phone, IP address | Legitimate interest in servicing Customer and customer Account |
| Create new Cableprosnetwork Services | Name, address, phone, IP address | Fulfilling a contract |
Analytics
| Business Purpose | Categories of Personal Data | Lawful Basis for Processing |
| Conduct analytics to better understand Customer and user needs to create better-tailored Cableprosnetwork Services | Name, address, phone, IP address | Legitimate interest to manage Cableprosnetwork Services |
Use of Cookies
Cookies are small text files that we use to enhance your browsing experience and make our website more efficient. At CablePros Network, the cookies we use help manage your identity, personalize your experience, and remember key information from your visit.
Some cookies are essential for the proper functioning of our website. In these cases, the law permits us to store them on your device without requiring your consent. For all other types of cookies, we will request your permission when you access our site and provide you with the option to opt out.
You can change your cookie preferences or disable cookie tracking at any time. To do so, refer to the “Help” section of your browser for guidance on adjusting your settings. Please note that disabling cookies may affect your ability to access certain features and functionality of our site.
Mobile Messaging
CablePros Network offers mobile messaging services, including SMS and text updates, which require your consent to receive important notifications, reminders, and other essential information. By opting in, you agree to receive such communications from CablePros Network. Message frequency may vary, and standard message and data rates may apply depending on your mobile carrier.
You can manage your preferences at any time by replying:
- YES to opt-in
- STOP to opt-out
- HELP for assistance
Your privacy is important to us. CablePros Network does not share your mobile information—including opt-in data or consent—with third parties or affiliates for marketing or promotional use. Your data is used exclusively to provide the messaging services you have requested and will not be disclosed externally.
Anonymous Data
CablePros Network may collect personal data that is later aggregated or de-identified (“Anonymized Data”) for business and marketing purposes. We may share this anonymized information with trusted vendors who assist us in tailoring advertising and marketing messages to better suit your interests.
Additionally, anonymized data may be shared with third parties for various purposes, such as enhancing CablePros Network services, analyzing how our services are used, and ensuring that our offerings and advertising remain relevant and effective for our users.
Personal Data We Share
Information shared within Cableprosnetwork:
CablePros Network may share your personal data with affiliated companies within our group for various business purposes, including providing you with updates and information about our services.
Certain types of personal data—such as details about the type, quantity, destination, technical configuration, location, usage, and billing of your telecommunications or interconnected Voice over Internet Protocol (“VoIP”) services—are classified as Customer Proprietary Network Information (CPNI). Federal law regulates how CPNI is used and shared.
You have the right to limit the sharing of your CPNI. To do so, please contact CablePros Network’s Privacy Officer. For clarity, under this Privacy Policy, CPNI is considered a form of Personal Data.
Information shared outside of Cableprosnetwork:
CablePros Network works with trusted vendors and partners for a range of business purposes, including service delivery, maintenance, billing, collections, and support for our services. When necessary, we share your personal data with these third parties so they can perform work on our behalf.
We require all vendors and partners to safeguard the personal data we share with them and to use it only for the specific purposes for which it was provided. CablePros Network does not allow these third parties to use your personal data for their own marketing or promotional activities.
Special Notice Regarding Minors
CablePros Network is committed to protecting the privacy of individuals of all ages, especially children under the age of 18 (“Minors”). We provide this special notice to inform parents and legal guardians about how we handle personal data that may be collected from Minors.
Our services are not directed toward Minors, nor do we intentionally collect personal data from them. We do not knowingly solicit or gather information from individuals under 18. If we become aware that a Minor has submitted personal data to us, we will take commercially reasonable steps to delete that information from our systems.
How Do We Keep Your Personal Data Safe?
At CablePros Network, we want our customers and users to interact with our website and services with confidence. We implement appropriate technical, organizational, and physical safeguards to help protect the personal data we process, in line with our legal and regulatory responsibilities. These safeguards include measures such as firewalls, secure access controls, and restricted data access protocols.
Access to personal data is limited to authorized personnel who require it for legitimate business purposes. All employees are bound by confidentiality agreements and are trained on the importance of data privacy, including proper handling, use, and disclosure of personal information in accordance with our internal policies.
While we are committed to protecting your data, no system can be guaranteed 100% secure. As such, CablePros Network cannot ensure that all unauthorized access, use, or disclosure attempts will be prevented despite our best efforts.
Will Personal Data be transferred outside of the United States?
For Customers and Users based outside of the United States, your Personal Data may be transferred outside your country. If you are based in the European Economic Area or United Kingdom, Cableprosnetwork will generally receive your Personal Data in reliance on the UK General Data Protection Regulation (“UK GDPR”) or the European Union General Data Protection Regulation (“EU GDPR”) Standard Contractual Clauses.
How Long Do We Retain Your Personal Data?
Cableprosnetwork will keep your Personal Data for as long as reasonably necessary to fulfill the applicable Business Purpose set out in this Privacy Policy and to comply with the applicable legal and regulatory obligations.
Your Links to Non-Cableprosnetwork Websites and Third Parties
Please be aware that this site may include links to third-party websites provided for your convenience and information. CablePros Network does not control these external sites or their privacy practices, which may differ from ours. As such, this Privacy Policy does not apply to any non-CablePros websites.
We do not endorse or make any representations regarding third-party sites. Any personal data you choose to provide to unrelated third parties is not governed by this policy. We strongly recommend reviewing the privacy policies of any third-party websites before sharing your personal information.
If a third party chooses to share your personal data with CablePros Network, that data sharing is subject to the privacy policy of the originating third party.
Changes to this Privacy Policy
CablePros Network may update this Privacy Policy at any time. We encourage you to review it periodically to stay informed about how we protect your personal data. Any updates will be indicated by the “Last Updated” date at the top of the policy.
By continuing to use our website or services after changes are posted, you are agreeing to the revised terms of the Privacy Policy. All updates become effective immediately upon posting by CablePros Network.
Rights under the General Data Protection Regulation
Under the UK GDPR and EU GDPR (collectively, the “Data Protection Laws”), you may have certain rights regarding your personal data when it is controlled by CablePros Network as the Data Controller.
These rights may include:
- Access: You can request access to the personal data we hold about you.
- Correction: You can ask us to correct any inaccurate or incomplete personal data.
- Deletion: You can request that we delete your personal data from our systems (the “right to be forgotten”). We will comply with such requests unless we are legally or contractually obligated to retain the data, in which case we will inform you of the applicable requirement.
- Withdrawal of Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
- Objection: In certain circumstances, you can object to our processing of your data. For example, you can unsubscribe from marketing communications by following the opt-out instructions provided in our emails or newsletters.
- Data Portability: You may request the transfer of the personal data you provided to us to another organization.
- Complaints: You have the right to file a complaint with your local Data Protection Authority if you believe we have violated Data Protection Laws in our handling of your personal data.
Please note that the right to deletion is not absolute. CablePros Network may retain personal data where we are legally permitted or required to do so.
Business Purposes Exception
CableProsNetwork may retain your Personal Data for the following business purposes:
- To process documentation related to the purchase or use of CableProsNetwork services;
- To support and manage your Customer Account;
- To share with affiliated companies that provide services on behalf of CableProsNetwork;
- To enhance the services CableProsNetwork currently offers or may offer in the future; and
- To comply with legal or regulatory requests, including responding to court orders.
Rights under the California Consumer Privacy Act (CCPA)
If you are a California resident, under the California Consumer Privacy Act (CCPA), you have additional rights regarding your Personal Data.
Right to Know. You have the right to request information about the Personal Data CableProsNetwork has collected about you in the past 12 months, including:
- The categories of Personal Data collected;
- The sources from which the Personal Data was collected;
- The business purposes for collecting your Personal Data;
- The marketing purposes for collecting your Personal Data;
- The categories of third parties with whom CableProsNetwork has shared your Personal Data; and
- The specific pieces of Personal Data collected.
Right to Delete. You may request that CableProsNetwork delete the Personal Data we have collected from you.
Please note that deletion is not an absolute right. There are certain exceptions under which CableProsNetwork may retain your Personal Data and is not required to delete it.
Business Purposes Exception
CableProsNetwork may retain your Personal Data for the following business purposes:
- To process paperwork related to the purchase or use of CableProsNetwork services;
- To manage and service your Customer Account;
- To share with affiliated companies providing services on CableProsNetwork’s behalf;
- To improve existing or future CableProsNetwork services; and
- To comply with legal or regulatory requests, including responding to court orders.
You cannot opt out of the use of your Personal Data for these business purposes.
Marketing Purposes
CableProsNetwork may collect your Personal Data for the following marketing purposes:
- To promote and sell CableProsNetwork services; and
- To share with third parties contracted by CableProsNetwork for marketing activities.
You have the right to opt out of the sharing of your Personal Data for marketing purposes.
Response Timing and Format
CableProsNetwork will respond to your request for access or deletion (“Request”) within 45 days of receiving it. If additional time is needed, we will notify you in writing with the reason for the delay and the extended timeframe.